F.A.Q.

If your questions remain unanswered, please feel free to contact us

Our standard MOQ is [1 sets/pieces], but we can be flexible depending on project requirements.

Yes, samples are available. Sample costs may apply but can be deducted from bulk orders.

Absolutely. We have an in-house design and engineering team to support project-based customization.

Our products comply with CE, ISO, SGS, and other international standards, ensuring global quality acceptance.

We shall arrange the production immediately after receiving your payment and signed shop drawing. The prior processing requires advance notice and we will provide an estimated delivery time.

Wire transfer, Paypal and Western Union, and Alibaba Trade Assurance.

We work with ocean transport company for cargo ship and express like EMS, TNT, UPS, FEDEX to small package delivery, and other logistric forwarders for consolidation. Your assigned  forwarder for shipment is available.

We mainly use 6063-T5 aluminum alloy combined with tempered glass and German brand hardware, offering durability, modern aesthetics, and excellent insulation.

Yes. Our windows are designed with double-glazing and sealing technology that reduces outside noise, creating a quieter indoor environment, Our glass is qualified with AS2208,ASTM,CE,SGCC, CCC Certified.

Absolutely. With PA66 thermal break technology and multi-layer glass, our products help keep your home warm in winter and cool in summer, reducing energy bills. 

Yes. All our products can be tailored to your preferred dimensions, colors, opening style, and glass options.

With proper care, our products can last 20–30 years while maintaining their strength and appearance.

Safety is our priority. Our designs feature multi-point locking systems, tempered glass, and anti-lift mechanisms to ensure maximum security.

Yes. We provide solutions for homes, villas, apartments, offices, and commercial buildings.(View our case studies

Generally, 20–35 days after deposit confirmation, depending on the order volume and customization.

We usually accept T/T (50% deposit, 50% balance before shipment). L/C and other terms can be discussed.

Yes, we can arrange sea freight, air freight, or express depending on your order size and destination. Usually 20ft container is filled with 160sqm windows and 320sqm for 40ft container.

All products are packed with protective film, foam, and strong wooden cases to ensure safe delivery.

We ensure secure transactions through multiple methods:

  • Verified Trade Assurance (via Alibaba / secure payment channels) to protect your funds until you confirm receipt.

  • Formal Contracts & PI outlining product specifications, delivery schedule, and warranty terms.

  • Step-by-Step Updates with photos and videos of production, packaging, and shipping, so you always know the status.

  • Flexible Payment Options including LC, T/T, or staged payments for larger projects.

  • Local Support Teams in Singapore, Ghana, Cameroon, and Togo who can provide face-to-face service if required.

Yes. In addition to our China factory, we have overseas service teams based in Singapore, Ghana, Cameroon, and Togo.
These local teams can provide on-site measurement, installation guidance, and after-sales support, ensuring smooth project execution.

Phone

+86 13077411547

WhatsApp

+86 13077411547

E-mail

info@buildpano.com

Address

Rm 721 Blg 3, No.30 Fenjiang North Rd, Chancheng District, Foshan, China

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